Refund and Returns Policy

Thank you for shopping at Shimono Elite Sdn. Bhd.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that you purchased with Us.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Shimono Elite Sdn. Bhd.,
No 39M, Jalan 6/5, Pandan Indah Commercial Park, 55100, Kuala Lumpur, Malaysia.

• Goods refer to the items offered for sale on the Service.
• We offer refunds and/or exchanges within the first purchase, if 3 days have passed since purchase we will not offer you any form of refund and/or exchange.
• Your item must be unused and in the same condition you received it.
• The Goods isn’t used or damaged.
• In order to complete your return, we require a receipt or proof of purchase.

• After the goods being used
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following Address (Relevant Address)

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

You can raise your claim by emailing us at customercare@shimonoelite.com. To claim the warranty, please ship the product to address below.

Shimono Elite Sdn. Bhd.Address:
No 39M, Jalan 6/5, Pandan Indah Commercial Park, 55100, Kuala Lumpur, Malaysia.

* Please note that the shipping cost will be your responsibility. Once your warranty claim is approved, we will arrange for the repair or replacement of your product. If the product can be repaired, we will handle the necessary repairs. If the product cannot be repaired, it will be replaced with a new one.

• Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  * Please note that the shipping cost will be your responsibility.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.

We gladly accept for exchange, mail out your item or return your item within 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

• By email: customercare@shimonoelite.com
• By phone: +6016-3287939
• By WhatsApp: +6016-2387939

• By email: customercare@shimonoelite.com
• By phone: +6016-3287939
• By WhatsApp: +6016-2387939