(Terms and Conditions Applied.)
Shipping Policy
Shimono Elite offers free delivery on all orders across Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah & Sarawak). All orders are shipped via reputable courier services to ensure your purchase arrives safely and in perfect condition.
Estimated Delivery Time
Delivery timeframes vary depending on your location:
- Peninsular Malaysia — typically 1 to 3 business days
- East Malaysia (Sabah & Sarawak) — typically 5 to 7 business days
Please note that delivery times are estimates and may be affected by public holidays, peak periods, or unforeseen circumstances beyond our control. Orders are processed within 1 business day upon payment confirmation.
Order Tracking
Once your order has been dispatched, a tracking number will be provided so you can monitor your delivery status directly via the courier’s website.
Contact Us
If you have any questions about shipping / delivery services, please contact us:
If you have any questions regarding your order or delivery, please don’t hesitate to reach out to us:
- By email: support@shimonoelite.com
- By phone: +6011-21222777
- By WhatsApp: +6011-21222777
How can I check on the status of my Shimono Elite purchase(s)? Is it out for delivery yet?
After placing your order, we’ll send you the delivery tracking number via the system and e-mail, so please pay attention to the system and mail. With this tracking number, you can easily monitor the status of your Shimono Elite purchase(s) and track its delivery progress.
How can I contact your customer support team?
You can reach our Customer Support Team via chat with us during our operating hours:
Monday to Friday (9:00AM – 6:00PM).
Additionally, you can send us an email at support@shimonoelite.com, and one of our representatives will respond to your inquiry promptly.
Do you offer purchasing or delivery services outside of Malaysia?
Currently, we only provide purchase and delivery services within Malaysia. Our products are designed for use within the country’s electrical standards.
What happens if the courier system marks an item as delivered, but I did not receive it?
If the item is deemed delivered by the courier system but not received by the customer, we will investigate the issue and take appropriate action, which may include refunding or redelivering the item.
The investigation process will take up to fourteen (14) working days.