QNA

QNA (Questions & Answers)

SHIMONO PRODUCTS

Are Shimono Elite Mizu v1 ionization water machine SIRIM certified?

Shimono Elite product have been certified safe under SIRIM and other relevant accreditation from the authorities.

Are Shimono Elite Mizu v1 ionization water machine covered under warranty?

Shimono Elite Mizu v1 comes with a 5-year warranty for free repair or replacement of defects under normal household use, followed by lifetime support where labour and parts are chargeable.

Payment

Why did my credit card submission fail?

Oh dear! Unfortunately, we will not know why or what has caused the enrollment / deduction to fail as your data is protected by the bank.

Order Details & Status

How can I change / update my product order details (contact no., address, e-mail address)?

You may also drop us an email at info@shimonoelite.com.my for further assistance.

How can I check my product order status?

Once you have purchased a product, you will receive an order status update.

Product Installation

How can I arrange for product installation?

Our installation team will be in touch to arrange for product delivery and installation once you have successfully purchased the product.

Can we use an extension cord to connect and power on SHIMONO ELITE products?

No, it is not advisable for safety purposes.

Are your product installation free? Will there be additional charges?

Shimono Elite Ionization water comes with a free basic installation & may subject to additional charges depending on your installation requirements.

Will there be any charges for installing optional valve outlet and optional faucet for my SHIMONO ELITE Water Filter?

Yes, there is a minimal charge for the valve outlet and optional faucet as these are not provided. Our Shimono Elite Technical Specialist would further share the cost required depending on your installation requirements during your installation appointment.

Shimono Elite Mizu v1 Ionization Water

What is so special about the Shimono Elite Mizu v1 Ionization Water?

Shimono Elite advanced alkaline water filter system provides the best quality alkaline water which can regulate pH levels. Besides that, alkaline hydrogen water has many potent antioxidants which aids in anti-ageing, and improves metabolism.

What are the Benefits of Drinking Alkaline Hydrogen Water

Alkaline Hydrogen Water helps to enhance our immune system by neutralising the acidity in our body that are caused by environmental toxins, poor diet & stress. Alkaline Hydrogen water is said to have two different minerals like calcium & magnesium that can help to maintaining healthy bones.

Is Drinking Alkaline Hydrogen Water Good for You?

Drinking Alkaline Hydrogen Water brings various health benefits to our body. It helps to control pH levels of your body, prevent different chronic diseases & slow down the ageing process. Alkaline Hydrogen water can help to neutralise the acidic level of our body, which normal water cannot do.

Does Alkaline Hydrogen Water Make A Difference?

Just by drinking Alkaline hydrogen water, you will be able to see a difference in the long run. Alkaline water has more hydrogen, providing more hydration as compared to regular water. Whereas regular drinking water with ph 7 and below creates too much acid in your blood and cells.

Can Alkaline Hydrogen Water Clean Your System?

Based on existing clinical testing, it is proven that alkaline hydrogen water helps to detox your body from 10 heavy toxin metals. Hence, aiding our kidney to filter toxins from our bloodstream.

How Many Glasses of Alkaline Hydrogen Water Should You Drink A Day?

In order to achieve optimal benefits of drinking alkaline hydrogen water, we would recommend 8 – 12 glasses per day. This is approximately 2 – 3 litres of water consumption. However, you have to take it slow with the transition by gradually increasing your alkaline hydrogen water consumption as it takes time for your body to get used to the changes of your body’s PH levels.

How to maintain the machine maintenance in a good condition?

All Shimono Elite Water Ionizers has it's own cleaning system to ensure the performance and quality of the machines are maintained throughout the life span.

What is the lifespan of the Shimono Elite ionization water machine?

All Shimono Elite Water Ionizers are medical grade standards. The medical engine plates are titanium coated platinum and is build to last for minimum of 12 years with proper maintenance.

How is the maintenance of Shimono Elite Carbonite Filter?

All Shimono Elite Water Ionizers has it's in-built filter system which calculates to change for every 8000 litres of water used. Typically for a middle sized family, it lasts up to 6 - 12 months.

Shimono Elite Brandship

What should I do if I encounter issues with my product?

If you experience any issues with your product, please contact our customer support team immediately. Our dedicated team of experts will assist you with troubleshooting steps and provide guidance on the next steps, including warranty claims or product exchange.

Can I purchase replacement parts for my appliance?

Yes, we offer a selection of replacement parts and accessories for our appliances, including filters and more. You can browse our online store or contact our customer support team to inquire about specific replacement parts for your appliance model.

Do you offer product demonstrations or trials?

Yes, we occasionally organise product demonstrations and trials at select locations or events. Please stay updated on our website or social media channels for announcements regarding upcoming demonstrations or trials in your area.

How can I stay informed about new product releases and promotions?

To stay informed about new product releases, promotions, and exclusive offers, we encourage you to subscribe to our newsletter and follow us on social media. You’ll be the first to know about exciting updates and special deals!

How can I retrieve the purchase order details of all my previous Shimono Elite purchases?

We do offer a member login system on our website and check back your purchase order details. However, if you have any inquiries regarding your previous purchases, please feel free to contact our customer support team, and we’ll be happy to assist you.

How can I check on the status of my Shimono Elite purchase(s)? Is it out for delivery yet?

After placing your order, we’ll send you the delivery tracking number via the system and e-mail, so please pay attention to the system and mail. With this tracking number, you can easily monitor the status of your Shimono Elite purchase(s) and track its delivery progress.

Must I register an account to purchase?

Yes, you need to register an account to make a purchase on our website. Our current system include a member login feature. You can proceed with your purchase as a guest user by providing the necessary information during checkout.

How can I contact your customer support team?

You can reach our Customer Support Team via chat with us during our operating hours:
Monday to Friday (9:00AM – 6:00PM).
Additionally, you can send us an email at customercare@shimonoelite.com, and one of our representatives will respond to your inquiry promptly.

What is the process for repairing or replacing a product under warranty?

You can raise your claim by emailing us at customercare@shimonoelite.com. To claim the warranty, please ship the product to address below.

Shimono Elite Sdn. Bhd.Address:
No 39M, Jalan 6/5, Pandan Indah Commercial Park, 55100, Kuala Lumpur, Malaysia.

Please note that the shipping cost will be your responsibility. Once your warranty claim is approved, we will arrange for the repair or replacement of your product. If the product can be repaired, we will handle the necessary repairs. If the product cannot be repaired, it will be replaced with a new one.

Do you offer purchasing or delivery services outside of Malaysia?

Currently, we only provide purchase and delivery services within Malaysia. Our products are designed for use within the country’s electrical standards.

What is the timeframe to register the product for warranty, and from which point does the warranty period start?

Registration for the warranty is required, as it’s associated with the product’s serial number. The warranty period begins on the date of purchase.

Are there any terms and conditions that can void the warranty?

Please note that warranty may be void if the product is damaged due to misuse, neglect, or unauthorised repair by third parties.

What happens if the courier system marks an item as delivered, but I did not receive it?

If the item is deemed delivered by the courier system but not received by the customer, we will investigate the issue and take appropriate action, which may include refunding or redelivering the item.

The investigation process will take up to seven (7) working days.

E-Invoice

The implementation of e-invoices.

Pursuant to the Inland Revenue Board of Malaysia’s (IRBM) announcement on 26 July 2024, granting a six-month concession on e-invoices, we would like to update that we will not be issuing e-invoices for the time being.

That said, a digital invoice will continue to be issued to you and downloadable via our CUCKOO+ Mobile Application.

(Source: https://www.hasil.gov.my/kenyataan-media-detail/?UniqueId=64868713-e3bd-4668-81f4-ad068e823dda)

How are e-invoices different from normal / digital invoices?

e-invoices are digital records of billings issued by the Company that are validated and recorded by the Government; whereas normal /digital invoices are invoices issued by the Company directly to the customers.

When will you start issuing e-invoices?

We will begin issuing e-invoices starting after the 6-month concession period as announced by the Inland Revenue Board of Malaysia (IRBM) on 26 July 2024.