(Terms and Conditions Applied.)
Shipping
Flat Rate Shipping
Flat Rate Shipping is a shipping method included in WooCommerce that allows you to define a standard shipping rate per item, per shipping class, or per order.
Free Shipping
A free shipping option may appear when a minimum order total is met, overriding other rules.
Flexible Shipping
Flexible Shipping allowing you to calculate the shipping costs based on weight and/or cart total.
Contact Us
If you have any questions about shipping / delivery services, please contact us:
- By email: customercare@shimonoelite.com
- By phone: +6016-3287939
- By WhatsApp: +6016-2387939
How can I check on the status of my Shimono Elite purchase(s)? Is it out for delivery yet?
After placing your order, we’ll send you the delivery tracking number via the system and e-mail, so please pay attention to the system and mail. With this tracking number, you can easily monitor the status of your Shimono Elite purchase(s) and track its delivery progress.
How can I contact your customer support team?
You can reach our Customer Support Team via chat with us during our operating hours:
Monday to Friday (9:00AM – 6:00PM).
Additionally, you can send us an email at customercare@shimonoelite.com, and one of our representatives will respond to your inquiry promptly.
Do you offer purchasing or delivery services outside of Malaysia?
Currently, we only provide purchase and delivery services within Malaysia. Our products are designed for use within the country’s electrical standards.
What happens if the courier system marks an item as delivered, but I did not receive it?
If the item is deemed delivered by the courier system but not received by the customer, we will investigate the issue and take appropriate action, which may include refunding or redelivering the item.
The investigation process will take up to seven (7) working days.